Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior product marketing manager at NICE, Michele Car

Scaling customer experiences with data and AI

Apr 1st, 2024 28m 40s

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba.

Conversational AI revolutionizes the customer experience landscape

Feb 26th, 2024 23m 10s

AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey.

Data at the center of business

Feb 21st, 2024 22m 3s

Operationalizing data allows enterprises to optimize decision-making, deliver growth, and improve customer experiences, according to Mark Birkhead, firmwide chief data officer at JPMorgan Chase.

Providing the right products at the right time with machine learning

Feb 14th, 2024 29m 1s

Amid shifting customer needs, CPG enterprises look to machine learning to bolster their data strategy, says global head of MLOps and platforms at Kraft Heinz Company, Jorge Balestra.

Building innovation with blockchain

Feb 6th, 2024 20m 51s

Deploying blockchain technology can bolster innovation and create a more secure way to bank, according to Suresh Shetty, the CTO at Onyx by JP Morgan at JPMorgan Chase.

Start with data to build a better supply chain

Jan 17th, 2024 20m 32s

Successful digital transformation starts with the right team, an agile mentality, and a strong data foundation, says global digital solutions manager of procurement and supply chain at bp, Raimundo Martinez.

Deploying high-performance, energy-efficient AI

Jan 10th, 2024 29m 9s

Investments into downsized infrastructure can help enterprises reap the benefits of AI while mitigating energy consumption, says corporate VP and GM of data center platform engineering and architecture at Intel, Zane Ball.

Developing climate solutions with green software

Dec 18th, 2023 26m 12s

Deploying sustainable software practices can reduce emissions and infuse greater efficiency, resiliency, and cost-effectiveness.

Augmenting the realities of work

Nov 29th, 2023 26m 43s

Immersive AR/VR technologies can add greater value across workplaces and customer interactions, according to global head of Immersive Technology Research at JPMorgan Chase, Blair MacIntyre.

The power of green computing

Oct 23rd, 2023 31m 55s

Sustainable computing practices have the power to both infuse operational efficiencies and greatly reduce energy consumption, says Jen Huffstetler, chief product sustainability officer at Intel.

Enabling enterprise growth with data intelligence

Oct 19th, 2023 24m

Data — how it’s stored and managed — has become a key competitive differentiator. As global data continues to grow exponentially, organizations face many hurdles between piling up historical data, real-time data streams from IoT sensors, and bu

Decarbonizing your data strategy

Oct 18th, 2023 30m

The road to decarbonization is daunting, especially while trying to keep pace with innovation. According to the director of data platform product marketing at Hitachi Vantara, Ian Clatworthy, companies need to take their own initiative when it

Using data, AI, and cloud to transform real estate

Oct 16th, 2023 17m 52s

AI can enable business transformation to deliver positive outcomes and propel sustainability goals. Delivering the best outcomes means optimizing operations and forging clear digital strategies for business transformation that are focused on re

Optimizing platforms offers customers and stakeholders a better way to bank

Sep 27th, 2023 29m 33s

Implementing strong working methodologies, cost-efficient cloud migrations, and emerging AI and machine learning tools build better experiences at J.P. Morgan Private Bank.

Migrating to the cloud transforms business

Sep 15th, 2023 29m 8s

In 2017, BP took on a cloud-first approach that committed to building any new hardware or system builds on the cloud. Just a year prior, only 2% of BP applications lived on the cloud. At the close of 2022, 90% of BP applications had migrated to

Good governance essential for enterprises deploying AI

Jul 18th, 2023 28m 22s

Building fair and transparent systems with artificial intelligence has become an imperative for enterprises. AI can help enterprises create personalized customer experiences, streamline back-office operations from onboarding documents to intern

Transforming business begins with IT

Jul 14th, 2023 36m 7s

From securing a hybrid workforce to building pipelines for ever-increasing data streams and keeping multiple mission-critical systems up and running, the modern IT department faces numerous pressures. As director of IT for the packaged food com

A human-centric approach to adopting AI

Jul 6th, 2023 43m 20s

From traditional manufacturing companies using AI in robots to build smart factories to tech startups developing automated customer service and chatbots, AI is becoming pervasive across industries.“AI is no longer just in assistant mode, but is

The UAE’s transition to a net-zero future

May 11th, 2023 29m 27s

As the impacts of climate change like desertification, biodiversity loss, pollution, and severe weather persist, the United Arab Emirates (UAE) is approaching the green transition and decarbonization with a great sense of urgency. Between its r

Seizing "a watershed moment" for enterprise sustainability efforts

Apr 24th, 2023 27m 5s

Commitments toward sustainability have become a greater priority in recent years as enterprises look to comply with environmental, social, and governance standards. However, many enterprises are finding that meeting sustainability goals not onl

Enabling the next iteration of the internet: The metaverse

Apr 11th, 2023 34m 42s

As real and virtual worlds continue to overlap, customers are drawn in by the metaverse and its potential of highly functional and immersive environments. Conceptions of the metaverse may seem fanciful, but the metaverse promises to be the next

Making the world a data-driven place with the cloud

Apr 10th, 2023 26m 29s

As businesses look to get the greatest value from their data, investments in cloud infrastructure from customer relationship management (CRM) systems to email to points of sale can help make data more accessible and bolster innovation, says PwC

Digital simulations open up real-world possibilities

Apr 4th, 2023 27m

Building a better train doesn’t end with delivering the railcars. When Siemens was asked to improve train reliability, the company added sensors and built digital models that could predict the need for door maintenance 10 days before a door act

Technology and industry convergence: A historic opportunity

Mar 28th, 2023 55m 27s

When seemingly disparate fields, industries, and ways of thinking merge, a convergence happens, which, has the power to build more intuitive and advanced futures for both organizations and the everyday consumer, says Accenture communications, m