In this episode of The Lippert Built to Lead Podcast, Edgar Cabello, leadership development director, speaks with Nicole Sult, Vice President of Customer Experience at Lippert. Nicole discusses the value of building trust within your team as a leader and how holding individuals accountable can generate confidence. She shares stories about the leaders that took a chance on her and how they have impacted her life over the years.

Nicole also talks about the leadership keys that have been influential in her career: listening to your team and asking them good questions, practicing vulnerability, and the importance of investing in yourself as a leader.

Quotes

“When a leader helps me recognize what I am good at and then, on a higher level, turns me loose to do the thing I feel called to do, that is hugely empowering.” - Edgar Cabello [19:20]

“In leadership we have to allow people the chance to try and fail, and try and succeed. We need to give them a safe space to do that.” - Nicole Sult [08:23]

What You Will Learn:

• [01:15] Intro
• [03:17] Nicole on the value of listening 
• [07:30] “Trust but Verify” 
• [12:33] Productive team check-ins
• [18:07] Discovering a person’s skill set
• [25:22] Nicole’s mentors over the years
• [31:45] Identifying someone’s passion
• [35:25] Stopping to celebrate
• [41:42] What’s next for CX
• [45:56] Outro

Resources:

Visit our website: lci1.com/academy

Email us: [email protected]