In this episode, Keila discusses the often-overlooked benefits of hiring an operations person in a small business. She shares her personal experience of how hiring an operations director transformed her company, and outlines six key benefits of bringing operations expertise into a growing business. Keila emphasizes how an operations professional can drive efficiency, enhance customer satisfaction, and contribute to strategic growth, making a compelling case for why this role is a valuable investment even for businesses focused on billable hours.

• (00:00) - Welcome to Build to Enough
• (00:57) - The Value of an Operations Person
• (01:29) - Hiring Based on Vibes: A Case Study
• (03:53) - Six Benefits of Hiring an Ops Person
• (04:02) - Streamlined Processes and Efficiency Gains
• (05:52) - Enhanced Customer Satisfaction
• (07:54) - Data-Driven Decision Making
• (10:39) - Scalability and Growth
• (12:56) - Enhanced Collaboration and Communication
• (14:50) - Cost Savings
• (16:08) - Conclusion and Final Thoughts

Connect with Keila!
LinkedIn - https://www.linkedin.com/in/keilahilltrawick
Website - http://www.hellokeila.com

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