0:00

Hey and happy , almost summertime , right

0:02

. I am taking off a

0:04

few weeks here and there , so

0:06

I've decided to go back into my

0:08

episodes and see what are some of the most popular

0:11

episodes that you guys have

0:13

loved , and this is one of them salon

0:15

etiquette outside of the salon

0:18

. It's huge . As a stylist

0:20

did you know that that really does affect

0:23

your business and your salon's

0:25

business . I'm glad you guys

0:27

enjoyed this episode . I

0:29

hope you'll enjoy it again and

0:32

thanks for letting me take off a few weeks

0:34

. Welcome to All

0:36

About Hair , the go-to podcast

0:38

for stylists , salon owners and

0:41

anyone passionate about hairstyling

0:43

. Whether you're a seasoned stylist refining

0:45

your skills or a curious listener

0:47

looking to enhance your hair knowledge , we've

0:49

got you covered . I'm your host , denise

0:52

Kylitz , a former stylist and salon

0:54

owner with four award-winning salons

0:56

under my belt , with over 30

0:58

years of experience , I've dedicated myself

1:00

to helping stylists excel in foundational

1:03

haircutting , color theory , client

1:05

communication and more , enabling

1:07

them to build six-figure careers they

1:09

can be proud of . My mission

1:11

is to uplift our industry by sharing

1:13

valuable insights gathered along my

1:16

journey . Get ready for enlightening

1:18

discussions , captivating interviews

1:20

and practical advice on marketing

1:22

, sales and technical skills

1:24

. This is the podcast

1:26

all about hair . Have

1:30

you ever been sitting in

1:33

another business hair salon

1:35

, coffee shop , doctor's

1:37

office and you

1:40

are watching maybe

1:43

an employee who's off duty at

1:45

the moment , because you happen to know

1:47

or you notice that they just clocked

1:49

out or whatever and they're in street clothes

1:51

. But you know their employee . Maybe

1:53

they came in to say hi on their day off

1:55

or something and they start ranting

1:58

about another employee . Yeah , that's happened

2:00

to me . I was sitting there and this girl

2:02

I knew she worked there , you could tell that's happened

2:05

to me . I was sitting there and this girl I knew she worked there

2:07

, you could tell and she was dropping the F bomb and a few other you

2:09

know ugly words about the boss

2:11

and it was kind of awkward . I felt

2:14

awkward and I wanted to leave

2:16

. So I ask you , did her actions

2:18

, even though she was off work , affect

2:21

the perception of the business ? In my

2:23

eyes ? You bet it did

2:25

. Here's my point Everything

2:28

that happens within the salon , good

2:30

or bad , affects

2:33

the bottom line . You

2:35

see , professional hairstylists don't realize

2:37

how their actions and words affect

2:39

a client's perception of the

2:41

salon Anywhere you go

2:43

, if they know that you work

2:45

at that salon . Anything , whether

2:47

you're in target , whether you were shopping

2:50

, whether you're in your street clothes , you're

2:52

at a bar partying , that

2:55

affects how that customer

2:57

, that client , feels about the

2:59

salon that you work at . So if

3:01

you're just starting your beauty career , if

3:04

you are in

3:06

your beauty career and

3:09

you're wondering why don't I have enough clients

3:11

, or if you're a salon owner and truly

3:13

trying to figure out how

3:15

to get new stylists in your salon

3:18

, think about your actions

3:20

outside of the

3:22

salon . I remember a long

3:24

time ago I used to be a

3:26

Mary Kay rep and I remember the

3:29

director that's what they were called who

3:31

leads the community of Mary

3:34

Kay consultants that's what they were

3:36

called . She would say you

3:38

need to look your part , even when you're not

3:40

working , because you never know

3:43

when you run into

3:45

somebody who might need you and that's

3:47

kind of stuck with me , meaning

3:50

, if you aren't working that day

3:52

and you're going grocery shopping

3:54

or to the doctor's office or

3:56

whatever , at least have your hair and makeup

3:58

done . You could be wearing leggings or whatever

4:00

, but you never know when a conversation

4:03

is going to come up and you could whip out your

4:05

your business card and say , hey

4:07

, I happen to do hair Now . It doesn't

4:09

have to be completely

4:11

done and looking

4:14

a hundred percent , but don't go out

4:16

with your hair sticking

4:18

up all over the place and

4:20

looking like you just rolled out of bed

4:22

, because you never know your

4:25

next guest . Your next client might be sitting

4:27

right next to you at a coffee shop and

4:30

you need to look your best . Anyway , that's on a

4:32

tangent . I'm sorry , but that advice

4:34

has always stayed with me

4:36

. Now , am I always

4:39

looking my best ? No , but I try

4:41

to at least look presentable . Let's get back

4:43

to some of the things that happen in

4:45

a salon , the do's and the

4:47

don'ts , if we will . Okay , so

4:49

basically you know that there's a

4:51

ton of different personalities that work together

4:54

in a salon . Everyone

4:56

has an effect on the feel of the

4:58

salon and of your client

5:00

perception of the salon . Okay

5:03

, we have all kinds of people in

5:05

the salon . Right , you would think you've got your

5:08

person who has a big ego

5:10

. You got your really cool hairstylist

5:12

. You got your salon manager that wants everything

5:14

going click , click , click . Maybe you've

5:16

got somebody who's bipolar and you never

5:18

know what how they're going to be when they walk

5:20

in the salon . Maybe you've got

5:22

somebody who's really sweet and just neutral

5:24

about everything . And maybe

5:27

then you have somebody who's very aggressive

5:29

and very loud and you've

5:31

got to know how to work with every

5:33

personality . So let's

5:35

get to our list . Okay , our

5:37

first thing is don't

5:40

shout or talk loud enough

5:42

for the entire salon to hear you . This

5:45

isn't a nightclub , it's a business

5:47

. Do talk

5:49

at a normal level so as not

5:51

to interfere with other stylist conversations

5:54

with their clients . Have you

5:56

ever been in a salon and there's somebody

5:58

at the shampoo bowl and they're shouting across

6:01

the salon ? That's what I'm talking about . Or

6:03

if you have like eight stations and you have a stylist at a station across the salon , that's

6:05

what I'm talking about . Or if you have like eight stations and you have a stylist at

6:07

a station across the room and they're yelling

6:09

to the front desk hey , can

6:11

you add a toner to my whatever

6:14

? Don't do that . That is , that's just

6:16

not professional . I think you

6:18

know what I'm talking about . We've all been

6:20

there , we've all heard that and

6:22

it's very awkward and

6:24

it just it makes me cringe

6:26

. So don't do that . Okay , don't

6:28

wear bangle bracelets

6:30

that make noise in a client's ear . It

6:33

will drive them crazy and they

6:35

won't come back to you . So

6:37

if you want to wear jewelry , wear

6:40

tasteful jewelry to match your outfit

6:42

. Bracelets are fine , just not

6:44

the noisy ones , and you know what I'm

6:46

talking about there too . Right , when you're shampooing

6:49

and they go , you

6:51

know your bracelets are all dangling and yeah

6:54

, it happens , it happens . So

6:56

just be mindful of that when you're

6:58

getting ready . Save your bracelets , your bangle bracelets

7:00

for going out to dinner , having

7:03

date night , whatever . Just keep the client

7:05

in mind at all times . Okay

7:08

, here's a big one . Don't gossip

7:11

about coworkers . Drama

7:13

runs rampant in a salon

7:16

, especially in that break room . Don't be the one

7:18

that starts the storms or adds to them

7:20

. It makes for a very uncomfortable

7:22

work environment and that is

7:25

just really unpleasant for you and

7:27

it's stressful to your clients because they can

7:29

hear it , they know it . So

7:32

make it a habit to walk away from gossip

7:34

and don't participate . Believe

7:36

me , it can be done , just walk

7:38

away . If you heard somebody in the

7:40

break room and they're starting to talk about a coworker

7:43

, just say hey , we don't do that , just

7:45

walk away . All right , here's

7:48

a big one . Don't ever

7:50

, ever have

7:52

your cell phone on the salon floor . It

7:54

is one of the most unprofessional things

7:57

to do in the salon . If

7:59

you can't keep off of it , keep it in the back

8:02

so you're not tempted to look at it . I

8:04

once saw a stylist talking on her cell

8:06

while cutting a man's hair

8:08

. What ? It was unbelievable

8:11

to me . How would you feel if she

8:13

was cutting your hair ? If you

8:15

have to check your messages , check

8:17

it during your break . I do know that

8:19

we allowed cell phones at

8:21

the stations only

8:24

if they were pulling up Pinterest or getting

8:26

ideas for haircuts , using it for their consultation

8:28

, because our program actually

8:30

had the consultation forms that

8:32

the stylist could get on their cell phones

8:35

, but they were not allowed

8:37

to take phone calls , check messages

8:39

, anything like that . It is

8:41

just so unprofessional and

8:44

it really does make your client feel very

8:46

neglected or , in the least

8:48

, very unimportant . All

8:51

right , here's a big one , and we had this actually

8:53

in our handbook Do not

8:56

discuss religion , politics

8:58

or sex . These are

9:01

the three industry no-no's

9:03

. Oh , my goodness , you

9:06

could start a war zone

9:09

in the salon . Just don't go

9:11

there . You don't know who's sitting in your chair . You don't

9:13

know who's sitting in the chair next to you . It

9:15

could be a senator's wife and you're

9:17

sitting here talking politics . Or it could be somebody

9:19

who's had terrible relationships

9:22

or had

9:24

something terrible happen to her and you're sitting

9:27

here talking about your you know sexual

9:29

rendezvous . I don't know . You

9:31

don't know what's going on . So keep

9:33

it clean . Ask a client about their work

9:35

or their hobby . This keeps the focus

9:38

on them and it is appropriate conversation

9:40

and you could take it from there . All right

9:42

, here's one that this has happened

9:45

in a salon and it's a hard

9:47

one to . I don't know

9:49

you'll get it when I tell you Don't

9:52

stink . I

9:54

know , I know it's one

9:56

of the most common complaints from

9:58

clients A stylist

10:00

smelling like smoke . It's

10:04

very unpleasant for a non-smoker and they will not return to you

10:06

. I won't . I don't smoke cigarettes , I

10:09

don't want to be around cigarette smoke

10:11

and it is if you don't smoke cigarettes

10:13

and you're around that it is just like

10:15

blaring in your face . So

10:17

not only are the cigarettes costing you

10:20

money , they can cost you clients

10:22

, which is money , understand . So

10:24

just quit . Sounds

10:27

simple , right , but seriously , keep Febreze

10:30

or mouthwash in the break room and

10:32

make sure to wash your hands too . Don't

10:35

believe that a spritz of perfume will mask

10:37

that smell . What you can do is wear

10:40

an old smock and disposable gloves

10:42

to smoke . This will keep the smell off

10:44

your clothes . All right , here's

10:47

one . Don't poach clients

10:49

from other stylists . Now

10:52

, in our salon we used to share clients

10:54

and we loved that

10:56

whole idea . Hey , if I'm not available

10:59

, you can go to anybody in here , as long as you're walking

11:01

in our two doors . We're glad to have

11:03

you . We loved it that way . However

11:06

, not every salon

11:08

is designed that way , so you need to

11:10

build your own clientele and if you need

11:12

help with that , I've got a couple of my podcasts

11:15

. I'll link them in the show notes below . That

11:17

will help you build your clientele and

11:20

if you need advice on that , reach out to me

11:22

. I can help you with that . All

11:24

right , another don't . All

11:26

right , I just paused it to clear my throat a little bit . Okay

11:29

, another one Don't be a lazy professional

11:31

hairstylist . The salon's cleanliness

11:34

is the responsibility of every

11:36

person who works in those four walls

11:39

. The

11:44

condition of your equipment and your station is your responsibility . A lazy hairstylist affects

11:46

the entire team . Someone always has to pick

11:48

up the slack from the lazy ones , and don't

11:50

let that be you . It damages

11:52

your reputation to be seen as the lazy

11:54

one and brings down the value of the

11:56

salon . Yes , every salon

11:58

has a lazy professional and it

12:01

is really hard to manage because

12:03

they don't see themselves that way , throwing

12:05

their bowls in the sink and

12:07

thinking they're going to get back to them , and they never do

12:09

. You know who I'm talking about . Everybody

12:12

has one on their team . So what do

12:14

you do ? Do your part and then

12:16

some , keep your station clean

12:18

and sanitized . We used to always say your

12:20

station needs to look fresh , every

12:23

single client . It needs to look

12:25

like they are the very first client of

12:27

the day . So what does that mean ? It means

12:29

after every time you're done

12:31

with your client , you straighten

12:34

it all up , you put your chair face

12:36

in the front , you clean up all your

12:38

combs , you put them in your , your sanitizer

12:40

. Whatever you need to do , make it look fresh and

12:42

clean and always , always

12:44

, always , do it at the end of the day and

12:47

sanitize before you're being told . I

12:50

mean , my goodness , with the flu and COVID and all

12:52

that stuff . We all know what to do . Just

12:54

make life easier on the manager and

12:57

guess what ? You'll increase your value to the

12:59

salon . All right , I just

13:01

mentioned this . Don't leave your color

13:03

bowls for others to clean and

13:05

don't leave hair in the sink and don't

13:07

leave a mess in the break room . Basically

13:10

, clean up any mess you

13:12

make . That's an easy one . Don't

13:14

place any tools or accessories in

13:17

your mouth , like bobby pins , foils

13:19

clips , especially

13:21

these days with germs being a top priority

13:24

. You know , we've all seen it or

13:26

we've done it . We've used

13:28

the bobby pin in our teeth to open it . Don't

13:32

do that . Work organized

13:34

. Okay , use your apron if you need to . Aprons

13:37

have little pockets . You can clip your

13:39

clips on there . Or your wristband

13:41

, or get one of those magnetic wristbands . I

13:44

think I have a link on my giftsforstylistcom

13:47

. Go over there , check it out

13:49

. Okay , don't assume clients

13:51

know how to speak our language . They probably don't

13:53

know what a 4R means . That makes

13:56

sense , right ? They might not even know

13:58

what slicing versus weaving or

14:00

anything like that . They don't know our language . And

14:03

how many times have they sat down in your chair

14:05

and balayage and they

14:07

can't even pronounce it ? It happens

14:10

. So just communicate in terms

14:12

that the client understands . Try

14:14

to put yourself in their shoes

14:16

. Talk so they can understand

14:19

what you're saying . Don't talk in our terms

14:21

. We have our own secret little

14:23

stylist language . All right , here's

14:25

another one . Don't talk about your personal

14:27

life . For one thing , it's not cool

14:29

for clients to know your personal details and

14:31

, second , they don't want

14:34

to hear your problems . Going

14:36

to the salon is a break for

14:38

them . Please don't bring drama

14:41

to them . Keep the focus

14:43

on them . This is their

14:45

time and they are actually paying for

14:47

it , so make it really

14:49

special for them . Here's another one

14:52

. Don't keep clients waiting . You

14:55

running behind shouldn't be their problem

14:57

. How long do you think they will wait

14:59

before deciding never to go to you again ? Hmm

15:02

, so try to keep a tight schedule

15:04

and be mindful of time management

15:07

. Your client's time is valuable

15:10

. They will respect you if you

15:12

respect them . Don't

15:14

take your clients for granted . Thank

15:17

them for their business . When you're done

15:20

, just say thank you so much for coming in

15:22

. Everyone likes to be appreciated

15:24

. Don't call in sick when you aren't

15:26

Not showing up , for clients will derail

15:29

your beauty career and

15:31

when you're not in the salon , someone else

15:34

will have to be . You deciding

15:36

to take the day off could make a coworker

15:38

have to come in on his or her day off . That

15:41

is no way to be a good team member . Just

15:44

treat your position as a professional

15:46

hairstylist as valuable . Just

15:48

be responsible . We are all adults

15:51

here . Valuable . Just be responsible

15:53

. We are all adults here . Don't

15:55

run from clients you don't want to

15:57

do . Oh , my goodness and

15:59

I know especially brand

16:02

new stylists who get very anxious

16:04

do this a lot . They see a walk-in

16:07

, come in the salon . A men's haircut

16:10

maybe , or a pixie cut or

16:12

an A-line bob or you know

16:14

those

16:19

hairstyles that you're like . Oh , I don't know what , how to do that . I'm not very good at

16:21

doing that . Don't run from it . It only means that your coworkers will have

16:23

to pick up your slack . So what , what do

16:25

you do ? Take the client and

16:27

learn from it . Ask for help

16:29

If you need help . We all

16:32

do from time to time . Heck , that's

16:34

one of the best things you could do is help your team

16:36

members . Here's one . It

16:38

happens . Don't let the girls out too

16:40

much . You know what I mean . You

16:43

might have , you know , nice ta-tas

16:45

, but too much it takes

16:48

from your professional image it does

16:50

. We used to always say no

16:52

boobs , no belly , no armpits

16:54

. I just I learned

16:56

that a long time ago . It's just not respectful

16:59

. So dress with respect for yourself

17:01

and your clients , because your boobs

17:03

are in their face . I mean , think about

17:05

where you're standing . You're doing a bang trim . You

17:07

got to be right in front of their nose , right ? Do

17:10

you really think that women want to see down your blouse

17:12

? She may be thinking hooker instead

17:14

of professional . Every client

17:17

counts . Better to take the high road

17:19

than the chance alienating anyone

17:21

. Don't swear on

17:24

the salon floor where any

17:26

clients can hear you . Don't swear

17:28

. You may think you're cool with

17:30

it because they smile , but they'll

17:32

complain when you're not around . So

17:35

hold yourself to a higher standard and clean

17:37

up your act and then you'll be seen as

17:39

a real professional . And oh

17:41

gosh , here's a big one . Don't

17:44

discuss tips on the salon

17:46

floor or with clients . Oh

17:48

my gosh , this is so unprofessional . Oh

17:50

my gosh . And it happens

17:53

. And you may think that nobody

17:55

can hear you . How many times , oh

17:57

gosh , I've heard people go . She

18:00

just tip me $5 and I spent

18:02

three hours on her , or whatever , I don't

18:04

know , I'm making that up . Just

18:06

please , don't talk about tips and

18:08

don't keep tips visible on at your

18:10

station . Put them in your pocket

18:12

, your apron , or some

18:14

salons keep envelopes at the front desk

18:17

. So just keep your tip conversation

18:19

, your bitching or bragging in the break room

18:22

out of earshot of clients . If you , you

18:24

know , if you're wanting to talk about it , like

18:26

especially with the holidays here and

18:28

people are leaving big tips , whoa

18:30

, don't go . You know , don't go

18:33

through the salon going . I just made a hundred

18:35

bucks . No , no , no , no , no . Don't

18:38

do that . Here's another one Don't

18:40

repair flesh wounds at your station

18:43

. Oh my goodness . You just

18:45

cut yourself with scissors , excuse

18:47

yourself and get to the break

18:49

room and clean it up . Your client

18:51

doesn't want to see or they don't need to see

18:54

all that blood and it makes

18:56

them feel like that you got cut because

18:58

you were cutting their hair and it makes them feel a little guilty

19:00

too . Keep a cut kit in your

19:02

locker or your salon should have

19:04

one and they do

19:06

make some waterproof bandages . That's

19:08

really good for cuts on your fingers

19:10

and they have like extra strong

19:12

hold on them . They also have cut

19:15

glue that you can . It's almost like crazy

19:17

glue or super glue , so you can put that on there

19:19

too to stop the bleeding . Just excuse

19:21

yourself to the client . Tell them you'll be right

19:23

back and that you nicked yourself and

19:25

need to clean it up . That's all you do

19:27

want to smell like . You've just sanitized

19:29

your hands so they

19:32

know that you're you know you took care of

19:34

it and you want to dispose of anything

19:36

you're using on the client while in front of them

19:38

. Get a clean comb , a clean

19:40

brush , clean scissors . You want the client to

19:42

see that their health is a top

19:44

priority to you . Don't

19:47

overwhelm your clients with your perfume

19:49

or cologne . That

19:52

happens . When I first started out

19:54

my career in San Diego , I

19:57

remember her saying that we weren't allowed to wear

19:59

perfume . Yeah , because

20:01

people have allergies and also smells can trigger

20:03

memories , good or bad . And

20:05

what if your clone reminded them of

20:07

an ex ? They probably won't come back to you just

20:10

because you smell like somebody they hate and

20:12

plus , it's strong and you're in their face

20:14

. So , just , I probably just wouldn't

20:16

wear it . I , when I worked in the

20:18

salon , I just never wore it and also use

20:21

deodorant . All

20:23

right , that wraps it up . That's a lot , I

20:26

know . But if you go back

20:28

and listen to this again the

20:30

do's and don'ts make a list Heck , you

20:32

might even want to include this in your handbook

20:34

, because these are good . These

20:36

are really good . Everything we do

20:39

makes an impression on a client . Whether

20:41

you're in the salon or outside

20:43

of the salon , you have to be a

20:45

salon professional . That's

20:53

what you signed up for , that's what you're in business to do . That's

20:55

your money-making career there . So , whether you're behind your chair or behind somebody

20:57

in the Starbucks line , you want to look like

21:00

a salon professional . So I hope these

21:02

helped . Hope they either made you

21:04

laugh or conjured up

21:06

some kind of memory , or

21:08

maybe just let you think about

21:10

it a little bit , that , wow , I didn't even

21:12

consider that . Thanks so much for

21:14

tuning in to this episode of All About

21:16

Hair . Here's what I'd love for you to do

21:18

next . Take a screenshot of this

21:20

episode and share it on your Instagram

21:23

stories . Be sure to tag me at

21:25

Denise Kylitz so I can see that

21:27

you're listening . Sharing on your

21:29

stories helps more people discover

21:31

this podcast , allowing them to learn

21:33

how to build their salon business more easily

21:35

and faster . If you're really

21:38

enjoying the show , please head

21:40

over to Apple Podcasts and leave All

21:42

About Hair a review . Your support

21:44

helps boost the podcast and it makes

21:46

it easier for others to find All right

21:48

. Let's wrap this up . I'm Denise Keilitz

21:50

, and until next week , remember when

21:53

you know better , you do better .