On this episode of Agency Nation Radio, Owen Thomas, senior account executive, Dial Insurance Agency, Pembroke, North Carolina, shares his experiences from past hurricane seasons and how his agency is applying what they learned this year.

When Hurricane Florence made landfall in North Carolina in 2018, it stalled, dropping unprecedented amounts of rainfall on unprepared towns and cities. Among them was the city of Lumberton—which was still recovering from the impact of Hurricane Matthew two years prior. With water levels surpassing 6 feet, Thomas' natural reaction was to ride into the flooded area with the fire department on a small boat to check on his community.

“I just wanted to make sure people knew that I was there for them," he says. “Thinking about how high the water was makes my skin crawl."

Thomas is an insurance agent, real estate broker, mayor pro tempore and founder of a drone company. These are just a few of the ways he is serving his community. However, like many agents, he serves his clients best during their time of need.

Guest:Owen Thomas, Dial Insurancehttps://www.linkedin.com/posts/ojthomas_dial-insurance-agency-family-activity-7143742273325834240-Rasn/