Our guest in this episode is Chris Hood, a digital strategist with a heart for innovation and a mind for technology. With a career spanning over 35 years, Chris has left a significant mark on the digital landscapes of TV, film, music, and video games. Through his book, "Customer Transformation," and his consulting work, he's helped organizations worldwide to navigate the complex interplay between technology and customer engagement.
In our engaging conversation, Chris delves deep into what it means to truly place the customer at the center of digital strategies. He challenges the status quo, advocating for a more empathetic approach to innovation, where technology serves to enhance rather than replace human connections.
Key points discussed include:
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